Shipping, Payment & Product Information
YOUR QUESTIONS ANSWERED
SHIPPING
What are the delivery charges for orders from The Silk Pillowcase shop?
We charge a flat rate of €7.50 on all orders delivered to Ireland by courier. For UK and Rest of The World deliveries the charge is €10. Free shipping applies to all orders over €100.
How long does delivery take?
All orders are dispatched from Dublin, Ireland. Deliveries to Ireland placed before 11 am take 2-3 days approx, this will increase to up to 7 days during busy periods like Christmas when our couriers experience heavy volumes.
Deliveries to the UK, Europe, The USA and the rest of the world are via An Post and take approx 3-10 days depending on your location. Please contact us if you experience any delays to this timing.
Will I receive an invoice with my delivery?
When you make your purchase you will receive an email confirmation from us. We will not place any invoice or paperwork in the package to reduce paper waste and help our planet.
Can I return my Silk Pillowcase if I change my mind?
Yes you can. Please return the silk pillowcase within 14 days of receipt. We ask you to use recorded post to ensure that the pillowcase arrives back to us safely. Please return the item unopened and undamaged. In the unlikely case that you receive a damaged or faulty silk pillowcase please return it explaining the difficulty. You can contact us on aisling@thesilkpillowcase.com.
PAYMENT INFORMATION
What payment method do you use?
We use the Shopify and PayPal payment gateways. You do not need to have a Shopify or PayPal account to use our online store. Money will be debited from your bank account or card of choice.
At no stage of any transaction do we have access to your credit card or debit card details. Only Shopify and PayPal have this information.
Security
Our website site uses SSL technology to keep your information safe – look out for the green padlock in the address bar of your browser which indicates to you that you are browsing on a secure connection.
PRODUCT INFORMATION
How do I care for my Mulberry Silk Products?
Silk is more robust than you’d think – we wash ours in the machine on a low heat setting (30/40). If you like, you can hand wash your silks or use the Delicates cycle on your washing machine. Preferably use special washing liquids that are designed to care for your precious silk items. Detergents in the supermarket that are for handwash/woolens and delicates.
Your silk items will air dry very quickly and naturally. You can use a gentle iron using the low heat Silk setting to finish. We don’t recommend using fabric softener. Never bleach.
What size is your silk pillowcase?
Our pillowcases are 50cm x 75 cm or 20” x 30” and fit a standard size or queen size pillow. They have a generous tuck to ensure that your pillow is kept snug and secure and hidden.
What are the benefits of sleeping on a silk pillowcase?
Silk is recommended by doctors, dermatologists, beauticians and hairdressers for help with skin, hair, and menopausal symptoms. Its natural hypoallergenic properties make it a must for many conditions.
Hair benefits
The natural anti-static qualities of mulberry silk ensure that your hair experiences less friction and therefore less frizz-free when you wake up – no more bedhead. A silk pillowcase helps maintain the freshness of your blow-dry and extend the life your salon styled hair. Maintaining a cool scalp ensure the comfort and health of your hair.
Skin benefits
Silk naturally protects your skin and it doesn’t draw moisture from the skin and prevents dehydration. Silk is an animal protein; its long smooth natural fibers are woven tightly together to prevent moisture loss to the skin. Sleeping on silk is a great option to maintain moisture in your skin and help avoid wrinkles. You will wake up with smoother skin and less pillow creases than with a cotton pillowcase, which dries skin more. Beauticians we speak to can tell which clients sleep on silk by the lack of wrinkling and dragging on the skin.
Help for hot flushes at menopause
The natural cooling properties of silk will help you to maintain your cool at night if you are experiencing night sweats. You will always find a cool spot on your pillow and we find that we sleep much more soundly on our lovely luxurious silk pillowcases. Just add an eye mask and you’re in blackout heaven.